FAQ

Euroshine was founded in January 2012 and provides Commercial and Residential Cleaning services. Each and every one of our professional cleaners and staff members are thoroughly trained to respect each cleaning task and have successfully completed all of the necessary safety training. Our company’s goal is to professionally clean and service each one of our customer’s homes, facilities, and buildings with the highest standard possible. At Euroshine, we understand that our customers want as few hassles as possible. Therefore Euroshine shall provide strong management and direction for each project to ensure services are delivered to you in a smooth and pleasant manner.

Euroshine has been proud winners of multiple awards during the past few years. We received the “Best Residential Cleaning Company of 2015 in Ottawa” award by the Top Choice Awards Magazine. We are also the winner of the HomeStars.com‘s “Best of Ottawa” award for 2017/2018/2019 and “The Consumer Choice” award for the same category for 2017, “The Top Choice” award for 2018, and again “The Consumer Choice” Award for 2018. We recently won the “The Top Choice” award for 2022. The Euroshine team is happy to announce that we now have Eight Awards.

The difference that Euroshine provides is that we not only clean your house but we provide quality and reliable service. Our house cleaning maids are trained, insured, and bonded. We take quality seriously and constantly rely on your feedback to improve our home and office cleaning service.

The cleaners always start from top to bottom of the house where they clean every part of the house from every corner and every baseboard. If the kitchen cabinets are empty, the cleaners are going to clean inside them as well. They can also clean inside the oven and inside the fridge and behind if you wish but they must be empty and pulled-out before the team arrives.

Our cleaning services* include, but are not limited to:

• Kitchens
• Bathrooms
• Sleeping areas
• Living areas
• Hardwood floors
• Carpet and area rugs
• Manufactured flooring
• Appliances

For the initial cleaning Euroshine provides all cleaning supplies and materials to make your house clean and shiny. If you like our services and decide to become regular client, the client needs to provide all their cleaning materials and you will receive a flat rate (much lower than the normal service price) depending on how often you need our services. We will send pictures with some suggested materials, but the client is free to provide anything they would like to be used in their houses in a regular basis.

We use professional cleaning products that are all eco-friendly. The products we use are also used in emergency rooms, rest/eating areas, food preparation areas, food processing and packaging lines.

We would suggest tiding up the house before the cleaners arrive. This will help the cleaner get the maximum amount of work done cleaning the house during the designated time period.

You don’t need to be at home during the service. If you need moving-in/out cleanings – all our cleaners are trained and knows what to do. If you need one-time deep initial cleaning, we would love to see you at home to explain to us what you expect to be done during the cleaning and eventually in your regular cleanings.

When the cleaners completes the work, it will be good to go over and check their cleaning while cleaners are still there – if you see anything that the cleaners may have missed, the cleaners would be happy to address it!

Although if prefer to be home feel free to do so if you would like to be there while the cleaners are doing their tasks.

You can 100% trust our employees. Our cleaning teams are on payroll and they all have a contract with Euroshine. Furthermore, during the hiring process we make sure to do a Police Check Record. Euroshine has one of the best company insurances and we also apart of the Workplace Safety and Insurance Board (WSIB).

We don’t throw away garbage, the house should be empty.

The cleaners always start from top to bottom and do everything – every corner, every baseboard etc. If the kitchen cabinets are empty, the cleaners are going to clean inside the cabinets as well. They can also clean inside the oven and fridge and behind them if you wish but they must be empty and pulled-out before the cleaners arrives.

We don’t wash dishes; we don’t change bed sheets. We wash windows and blinds, but this will require additional time which we inform all our clients who would like this service.

We do our best to designated a specific cleaning pair to clean each house during regular cleaning but there can be alterations based on availability. Each and every one of our professional cleaners and staff members are thoroughly trained with respect regarding each cleaning task and have each successfully completed all of the necessary safety training required.

All the teams at Euroshine is made up of two cleaners.

We are doing our best to estimate the time the cleaners will be at your house but it always depending on the traffic. We give our customers the approximate time the cleaners will be at their home.

When a client become a regular we always do our best to send the same cleaners for each visit – this is good not only for the clients (knowing who is working in their house), this is also good for the girls (they will learn where everything is and will know what to clean a head of time based on past preferences and we can guarantee the same standard cleaning during each visit).

When the cleaners completes the work, we recommend that you go over and check their cleaning while they are still there – if you see anything that the cleaner may have missed, the cleaners would be happy to address it! If you can’t inspect the service before the cleaners leave you can email us what was missed so that during the next visit they can pay extra attention to what they missed previously.

Yes, you can always explain to the cleaners cleaning your house what exactly you would like them to do at the house during the visit.

We are always careful and take our job very seriously. We do our best to prevent events like this but if something does break, we will notify the client and we always do our best to resolve the problem.

You will need to inform us by email in advance, to arrange time for the additional work and a note on what extra needs to be done during your next visit or additional visit.

The cleaners always start from top to bottom and do everything – every corner, every baseboard. If the kitchen cabinets are empty, the cleaners are going to clean inside them as well. They can also clean inside the oven, fridge and behind them if you wish but they must be empty and pulled-out before the cleaners arrives. We are professional and fast, but we always would like to be sure everything is done properly, and make sure all our clients are happy with the service.

No, all our cleaners are friendly with all kinds of pets so we don’t mind if there are pets in the house.

We have 2 teams working on the weekends as well. If you need our service on the weekend we will need an Emil with an address in advance to find the best spot in our schedule.

We have many regular clients and we always do our best to accommodate the wishes of each client and if your requested time is available we will schedule accordingly if not we will try to find an alternative time that best fits your preference.

Yes, all our 148+ happy regular clients are with us for very long time. We don’t obligate anyone with contracts – if the client is happy with our service they are free to stay with us. If they have a reason to leave the company they can do it by email.If you need our regular service, I suggest to all our customers to try our services once and then confirm a regular schedule for your future cleanings. This will give us a better idea of the size of your residence, and we will be better able to estimate a fixed rate and schedule for your regular service.

No, we never ask any of our clients to sign any contracts – everyone is free to stay with us as long as they’re satisfied with our service. If someone is not satisfied, they are free to cancel our service at any time.

We don’t work on public holidays. We do our best to reschedule the clients according.

We will need you to send us an email in advance (48 hours prior to the appointment) mentioning your absence.

*Please be advised that a $55 fee applies to any cancellations made within 48hrs prior to your appointment.

Our method of payments are by cash, cheque or email transfers.

Due to the convenient and stress-free schedule we ask all our clients to notify us with a cancellation 48 hours prior to their appointment.

*Please be advised that a $55 fee applies to any cancellations made within 48hrs prior to your appointment.

Yes, it will be useful if we have a copy of your keys for convenience for regular cleanings and to save time, to the door you would like us to enter or access through the garage.

All our cleaners have access to our regular clients houses either through one for the exterior doors or garage. Each client decides how they would like us to enter their house.

For one-time cleaning services – the client can inform us how would you like us to proceed.

Your keys will only be with the cleaners who regularly clean your house.

Every customer who recommends one of our services to a brand-new client will receive a discount on their next routine visit.